All completed payments are non-refundable. However, some of the packages may include freeze option by which you can freeze your membership for a certain period without any extra charge. Trial session cancellations are accepted 12 hours prior to booked time. If the client did not show up and have not informed about session cancellation at least 12 hours before, then there will be no rescheduling. Failure to cancel within this time frame or failure to show up for a session will result in the client being charged for the session. Exceptions will only be made in the case of a medical emergency accompanied by a doctor’s note.
If you need to cancel or reschedule a session, please contact your master or one of our call center representatives at WA +966 54 029 7147. If it is a last-minute emergency, still contact your master, but also call any of the contacts above.